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Metro North Imaging Class Action

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Metro North / Caboolture Hopsital Imaging Class Action

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Metro North Hospital & Health Service has confirmed that, following a change in clinical processes, about 9,000 Specialist Outpatients at Caboolture Hospital (surgical, cardiac, respiratory and paediatric streams) may have had medical imaging results (X-ray, CT, MRI, ultrasound) not properly reviewed by specialists between 1 April 2023 and 4 September 2025. The issue came to light after a patient with advanced cancer experienced a five-week delay in result communication. A high-priority review and patient contact program is underway.

Carter Capner Law is investigating whether affected patients are entitled to compensation for distress caused by delayed or missed follow-up of imaging results, and whether a representative (class) action is appropriate.

Key Legal Basis for the Class Action

Our investigation focuses on whether Metro North / Caboolture Hospital breached duties owed patients by implementing or operating an imaging-review workflow that failed to ensure timely clinical review and follow-up of results:

Negligence / breach of duty of care: failure to maintain a system ensuring imaging is reviewed and acted upon within a reasonable time, creating foreseeable risk of harm.
Systemic governance failures: indicators that the problem was process-driven and only surfaced reactively after a catastrophic case, rather than via proactive clinical governance.

Alleged Failures Under Investigation

A process change from April 2023 that created gaps/inconsistencies in distributing imaging reports for specialist review.
Breakdown in workflow prompts / notifications so that clinicians were not reliably alerted to results, despite electronic records existing.
Delays or omissions in communicating and acting on abnormal findings, risking missed diagnoses and lost treatment opportunities.

Example of Alleged Impact (Illustrative)

A Caboolture patient underwent imaging that revealed serious pathology. Because the report was not reliably routed for specialist review, no escalation occurred for weeks. When discovered later, the disease had progressed, requiring more invasive treatment and reducing the patient’s options. (Media reports reference a worst-case scenario involving advanced cancer and a five-week delay that triggered the system-wide review.)

Key Questions Being Investigated

Did Metro North / Caboolture Hospital breach its duty to ensure timely review and follow-up of imaging?
Did the process failure cause or materially contribute to harm (e.g., delayed diagnosis, disease progression, lost chance of better outcome)?
What common issues can be determined for the class (failings, duty, breach), and what adverse individual outcomes have resulted?
What compensation is available under Queensland law for vexation, frustration, distress and disappointment?

How to Participate

If you had imaging as a Specialist Outpatient at Caboolture Hospital between April 2023 and September 2025 and you experienced a delay or lack of follow-up, you can register your interest now.

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– Step 1 of 5

Full Name

First

Last

Email Address

Phone Number

Date of birth

Postal Address

Address Line 1

City

State / Province / Region

Postal Code

Country

started delay? lead

Eligibility & Treatment Details

I was a patient at Caboolture Hospital between 1 April 2023 and 4 September 2025 *

Yes
No

I was a *

Inpatient
Outpatient
Both
Unsure

Month/year treatment started

(approximate, month/year if unsure)

Nature of treatment / specialty

Cardiac
Respiratory
Oncology
Neurology
Surgical
Paediatric
Other (please specify)

Please specify – other

Are you still a patient at Caboolture Hospital?

Yes
No

Name of your primary care doctor (GP)

Location of your primary care doctor (suburb/city)

Imaging Details

Date of imaging

Approximate, month/year if unsure

Type(s) of imaging

Location / hospital site

Did you receive an imaging report or result? *

Yes
No
Unsure

Date you received the report

approximate, month/year if unsure

Name of treating clinician or specialist

Did you follow up with the hospital or your specialist after imaging?

Yes
No
Unsure

Date of follow up

Approximate, month/year if unsure

Impact & Harm

Estimated delay in receiving your imaging results or follow-up

Unknown
Less than 2 weeks
2 to 4 weeks
4 to 8 weeks
More than 8 weeks

Has your treatment been delayed as a result?

Yes
No
Unsure

The delay has caused me

Frustration
Distress
Disappointment
Anxiety

Select all that apply

What other consequences, if any, did the delay cause?

Worsened disease or progression
More invasive treatment needed
Additional costs or extra tests
Loss of income or inability to work
Other

Select all that apply

Other – Please describe *

Has your condition deteriorated from the delay?

Yes
No
Unsure

Is the deterioration irreversible?

Yes
No
Unsure

Please provide brief details of the deterioration

What condition or issue was being investigated by the imaging?

Are there existing medical records or imaging reports you can access?

Yes
No
Unsure

Would you be willing to provide copies on request for assessment?

Yes
No

Legal & Representation Consent

Have you ever participated in a class action before?

Yes
No

Would you be willing to act as a lead / representative plaintiff if asked?

Yes
No
Maybe

Consent and Privacy Statement

I consent to the collection of my data for the purposes of this class action investigation *

Yes
No

I consent to receive updates and further information & advice from Carter Capner Law *

Yes
No

By submitting this Expression of Interest (EOI), I acknowledge that I am registering to receive updates about the proposed class action and to explore my legal options for potential compensation. For more information on how my data will be handled, I confirm I have read and accept Carter Capner Law’s Privacy Policy.